Hotelier's response :
Hello,

Thank you very much for your kind review!

We are delighted to hear that you find our hotel convenient and that you chose to stay with us again.

We look forward to welcoming you back on your next visit to Saint-Malo!

Sincerly,

Carla.

Hotelier's response :
Dear Guest,

Thank you for your feedback. We are sorry that the condition and cleanliness of the room and bathroom did not meet your expectations. We take your comments seriously and will share them with our team.

We are glad you appreciated the kindness of our reception staff and the easy access to the hotel.

Best regards,
The Brit Hotel Le Transat Team

Hotelier's response :
Dear Guest,

Thank you for your lovely review. We are delighted that you appreciated our welcoming team, breakfast, lift access and Wi-Fi.

We are sorry that the bathroom was not fully suitable for your husband. We understand your comment regarding the walk-in shower and will take it into consideration.

We are also pleased to let you know that our hotel will be renovated at the end of the year, which will allow us to improve the comfort and décor of our rooms.

We hope to welcome you again in the future.

Best regards,
The Brit Hotel Le Transat Team

Hotelier's response :
Bonjour,

Merci beaucoup pour votre adorable commentaire ! 😊 Nous sommes ravis que vous ayez apprécié votre séjour et que vous souhaitiez revenir.

Au plaisir de vous accueillir lors de votre prochains séjour à Saint-Malo.

Cordialement,

Carla.

Hotelier's response :
Hello,

Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused by the closure of our restaurant during your stay.

We understand that after a long journey, having to get back in the car to find somewhere to eat is far from convenient. Our restaurant opening days are indicated in our information, but we appreciate that this may not have been clear enough at the time of your booking.

We will take your comment into consideration to improve the information provided to our guests.

We sincerely apologise for the inconvenience and hope to have the opportunity to welcome you again under better circumstances.

Sincerly,

Carla.

Hotelier's response :
Hello,

Thank you for your response.

We are delighted that your stay was correct. We also take into account your comment regarding the equipment and hope to be able to offer you a more complete experience during an upcoming stay.

Best regards,

Carla.

Hotelier's response :
Hello,

Thank you very much for your kind feedback! We are delighted that you enjoyed your stay and appreciated the helpfulness of our team, especially during the heatwave.

We hope to have the pleasure of welcoming you again on your next visit to Saint-Malo.

Best regards,

Carla.

Hotelier's response :
Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not fully meet your expectations. We appreciate your comments and will use them to continue improving our services. We hope to have the opportunity to welcome you again and provide you with a better experience.

Hotelier's response :
Hello,

Thank you for your response.

We are happy to hear that you had a pleasant stay.

We understand your disappointment regarding the restaurant.

Please note that on weekends, our restaurant is open exclusively for pre-booked groups.

We thank you for your understanding and hope to have the pleasure to welcome you again.

Best regards,

Carla.

Hotelier's response :
Hello,

Thank you very much for your excellent response!

We are delighted that you enjoyed the comfort and cleanliness of our establishment, as well as the welcome of our teams at the reception and restaurant.

Looking forward to welcoming you again during your next stay at the Brit Hotel Le Transat.

Best regards,
The team from the Brit Hotel Le Transat

Hotelier's response :
Hello,

Thank you very much for your response!

We are delighted to hear that your stay was up to your expectations and that you enjoyed the cleanliness of our establishment.

It will be a pleasure to welcome you again at the Brit Hotel Le Transat during your next stay in Saint-Malo.

Best regards,

The team from the Brit Hotel Le Transat

Hotelier's response :
Thank you so much for your wonderful feedback!

We are delighted to hear that you had such an excellent stay and that you would like to come back. Your high ratings and recommendation mean a great deal to our team.

Thank you also for your suggestion regarding hot eggs at breakfast. We appreciate your feedback and will certainly take it into consideration as we continue to improve our breakfast offering.

We look forward to welcoming you back very soon!

Paul