Hotelier's response :
Hello,

Thank you for your feedback. We are pleased that you appreciated our convenient location for the ferry port, as well as the cleanliness of the bathroom, breakfast and Wi-Fi connection.

Regarding the kettle, these are available in our Comfort rooms. We have also taken note of your comments regarding the reception and the room.

We hope to have the pleasure of welcoming you again during a future stay.

Hotelier's response :
Hello,

Thank you very much for your kind feedback and for your continued trust in our hotel.

We are delighted to know that Brit Hotel Le Transat remains a convenient stopover for your trips to and from Jersey, whether for an early sailing or a late arrival.

We look forward to welcoming you again on your next journey!

Best regards,

Carla.

Hotelier's response :
Dear Guest,

Thank you very much for your kind review! We are delighted that you had a pleasant stay with us.

We hope to have the pleasure of welcoming you again soon!

Best regards,
The Brit Hotel Le Transat Team

Hotelier's response :
Dear Shaw,

Thank you very much for your positive review and excellent ratings! We are delighted that you enjoyed your stay and the welcome from our team.

We are pleased to let you know that our hotel will be renovated at the end of the year, which will allow us to improve our rooms and common areas.

We hope to welcome you again and let you discover our renovated hotel!

Best regards,
The Brit Hotel Le Transat Team

Hotelier's response :
Dear Guest,

Thank you so much for your wonderful review! We are delighted that you had a great stay and enjoyed our breakfast.

We look forward to welcoming you back to our hotel!

Best regards,
The Brit Hotel Le Transat Team

Hotelier's response :
Hello,

Thank you very much for your kind review!

We are delighted to hear that you find our hotel convenient and that you chose to stay with us again.

We look forward to welcoming you back on your next visit to Saint-Malo!

Sincerly,

Carla.

Hotelier's response :
Dear Guest,

Thank you for your feedback. We are sorry that the condition and cleanliness of the room and bathroom did not meet your expectations. We take your comments seriously and will share them with our team.

We are glad you appreciated the kindness of our reception staff and the easy access to the hotel.

Best regards,
The Brit Hotel Le Transat Team

Hotelier's response :
Dear Guest,

Thank you for your lovely review. We are delighted that you appreciated our welcoming team, breakfast, lift access and Wi-Fi.

We are sorry that the bathroom was not fully suitable for your husband. We understand your comment regarding the walk-in shower and will take it into consideration.

We are also pleased to let you know that our hotel will be renovated at the end of the year, which will allow us to improve the comfort and décor of our rooms.

We hope to welcome you again in the future.

Best regards,
The Brit Hotel Le Transat Team

Hotelier's response :
Bonjour,

Merci beaucoup pour votre adorable commentaire ! 😊 Nous sommes ravis que vous ayez apprécié votre séjour et que vous souhaitiez revenir.

Au plaisir de vous accueillir lors de votre prochains séjour à Saint-Malo.

Cordialement,

Carla.

Hotelier's response :
Hello,

Thank you for taking the time to share your feedback. We are very sorry for the disappointment caused by the closure of our restaurant during your stay.

We understand that after a long journey, having to get back in the car to find somewhere to eat is far from convenient. Our restaurant opening days are indicated in our information, but we appreciate that this may not have been clear enough at the time of your booking.

We will take your comment into consideration to improve the information provided to our guests.

We sincerely apologise for the inconvenience and hope to have the opportunity to welcome you again under better circumstances.

Sincerly,

Carla.

Hotelier's response :
Hello,

Thank you for your response.

We are delighted that your stay was correct. We also take into account your comment regarding the equipment and hope to be able to offer you a more complete experience during an upcoming stay.

Best regards,

Carla.