Hotelier's response :
Thank you very much for your feedback. We are delighted that you enjoyed the warm welcome from our team. We would also like to inform you that part of the establishment has just been renovated, and the renovation of the remaining part is scheduled for the end of the year. We hope to have the pleasure of welcoming you again so you can discover these improvements.

Hotelier's response :
Hello,

Thank you very much for your kind feedback.

We are delighted to hear that you had a comfortable, welcoming, and pleasant stay with us. Your satisfaction is our greatest reward.

We look forward to welcoming you again soon.

Kind regards,

Carla.

Hotelier's response :
Hello ,

Thank you so much for your kind message.

We’re delighted to hear that booking your last-minute stay was easy and that you were very pleased with your choice.

It truly means a lot to us. It was a real pleasure welcoming you, and we hope to have the opportunity to host you again very soon.

Warm regards,

Carla.

Hotelier's response :
Hello,

Thank you very much for your kind feedback.

We are delighted to hear that you found our location convenient for the ferry port and shopping, and that you enjoyed the comfort of your room as well as the friendliness of our team.

We truly appreciate your comments and hope to have the pleasure of welcoming you again soon.

Kind regards,

Hotelier's response :
Hello,

We thank you for your feedback.

We are sorry that your experience was disappointing due to the steak breakage during your visit and the limited choice of alternatives.

We take your comment into account in order to improve this point and hope to have the pleasure of welcoming you again.

Sincerely,

The reception.

Hotelier's response :
Thank you for sharing your feedback. We are sorry to hear that your stay did not fully meet your expectations.

Please note that renovation works are planned for the end of 2026 in order to improve the comfort and overall experience of our guests.

We wish you all the best for your future travels.

Hotelier's response :
Hello,

Thank you for taking the time to share your feedback.

We are glad to hear that you found the hotel convenient and comfortable.

We take note of your comment regarding the corridor décor and will consider it in our future improvements.

We hope to have the pleasure of welcoming you again soon.

Kind regards,

Carla.

Hotelier's response :
Hello,

We sincerely thank you for your kind comment.

We are delighted to hear that you were very satisfied with your stay.

It will be a real pleasure to welcome you again on a future visit.

Kind regards,

Carla.

Hotelier's response :
Thank you for your positive feedback. We are delighted to hear that your stay was a good experience and that you appreciated the friendliness of our team. We look forward to welcoming you again.

Hotelier's response :
Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that some aspects of your stay didn’t meet your expectations. Toilet paper is, of course, provided in all our rooms — we apologise if it was missing during your visit. Regarding tea and coffee facilities, we appreciate your comment and will consider adding this service to improve our guests’ comfort.
We hope to have the pleasure of welcoming you again soon for a fully satisfying experience.

Kind regards,

Hotelier's response :
Thank you very much, Peter, for your kind words. We’re delighted to know that our hotel met your needs perfectly and that you found the assistance provided by our team to be superb.
Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back on your next visit to Guernsey.

Kind regards,
Carla.

Hotelier's response :
Hello Jan,

Thank you for sharing your feedback. We're glad you appreciated our convenient location near the ferry terminal.

We’re sorry to hear that you found the value for money did not fully meet your expectations. We regularly review our pricing to stay aligned with local standards and the services we provide, but we take your comment seriously and will keep it in mind moving forward.

We hope to have the opportunity to welcome you again under better circumstances.

Best regards,
The Hotel Team