Thank you for sharing your feedback. We are sorry to hear that your stay did not fully meet your expectations.

Please note that renovation works are planned for the end of 2026 in order to improve the comfort and overall experience of our guests.

We wish you all the best for your future travels.

Hello,

Thank you for taking the time to share your feedback.

We are glad to hear that you found the hotel convenient and comfortable.

We take note of your comment regarding the corridor décor and will consider it in our future improvements.

We hope to have the pleasure of welcoming you again soon.

Kind regards,

Carla.

Hello,

We sincerely thank you for your kind comment.

We are delighted to hear that you were very satisfied with your stay.

It will be a real pleasure to welcome you again on a future visit.

Kind regards,

Carla.

Thank you for your positive feedback. We are delighted to hear that your stay was a good experience and that you appreciated the friendliness of our team. We look forward to welcoming you again.

Hello,
Thank you for taking the time to share your feedback. We’re sorry to hear that some aspects of your stay didn’t meet your expectations. Toilet paper is, of course, provided in all our rooms — we apologise if it was missing during your visit. Regarding tea and coffee facilities, we appreciate your comment and will consider adding this service to improve our guests’ comfort.
We hope to have the pleasure of welcoming you again soon for a fully satisfying experience.

Kind regards,

Thank you very much, Peter, for your kind words. We’re delighted to know that our hotel met your needs perfectly and that you found the assistance provided by our team to be superb.
Your satisfaction is our greatest reward, and we hope to have the pleasure of welcoming you back on your next visit to Guernsey.

Kind regards,
Carla.

Hello Jan,

Thank you for sharing your feedback. We're glad you appreciated our convenient location near the ferry terminal.

We’re sorry to hear that you found the value for money did not fully meet your expectations. We regularly review our pricing to stay aligned with local standards and the services we provide, but we take your comment seriously and will keep it in mind moving forward.

We hope to have the opportunity to welcome you again under better circumstances.

Best regards,
The Hotel Team

Thank you very much for your comment, Robin. We’re delighted that you enjoyed your stay and that our team helped make your experience a pleasant one. We look forward to welcoming you again!

We’re delighted to hear that you appreciated the cleanliness of the room and bathroom, the hotel’s convenient location, and the warm welcome from our team. Your 10/10 recommendation score means a lot to us — thank you for your trust!

We’ve also noted your comment about the number of towels. Please don’t hesitate to ask at reception next time — our staff will be happy to provide you with additional towels at any time during your stay.

We look forward to welcoming you back soon — and of course, your four-legged companion as well!

Best regards,
The Brit Hotel Team

Bonjour M. / Mme Gould,

Merci d’avoir pris le temps de partager votre retour suite à votre séjour du 11 juillet 2025.

Nous sommes ravis que vous ayez choisi notre établissement pour sa proximité avec le terminal ferry de Saint-Malo, et espérons que votre traversée s’est bien déroulée.

Nous vous remercions pour votre retour constructif, et espérons vous accueillir de nouveau lors d’un prochain passage dans la région.

Bien cordialement,
L’équipe Brit Hotel

Hello,

Thank you for your feedback. Noted regarding the Wi-Fi. We hope the rest of your stay was pleasant and look forward to welcoming you again.

Hello,

Thank you for your kind feedback. We’re pleased you enjoyed the calm atmosphere, cleanliness, and comfort of our hotel, especially the bed and bedding. We look forward to welcoming you again.